Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. All accepted returns can be issued as a refund or store credit. 

To be eligible for a return, your item must be:

-In its original condition, including all tags and within the 5 days upon receiving it. The customer is responsible for the shipping cost of the returned item. 

To start a return, you can contact us at paola@cecilamode.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at paola@cecilamode.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Items on Sale & Clearance are final sale. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Mailing and Return Address:

Ceci LaMode

16 Calle Marina

Cabo Rojo, PR 00623-8908